Services

Assertiveness in the Workplace (Half day)

It can be tricky demonstrating assertiveness in the workplace. With this program, you will develop assertive skills that will enhance your ability to communicate more clearly and confidently to deal even with difficult people. You will learn to choose assertive words to use in direct, honest, and appropriate ways and communicate with strength and sensitivity. 

Customer Satisfaction (Full day)

If they are doing it right, companies understand that their customers are the lifeblood of the business. This workshop invests in nurturing the folks who sustain your organization's mission. Some covered topics include setting the mood for success, building rapport to estabish long-lasting relationships, listening, dealing with difficult customers, using persuasive techniques effectively (and ethically), and working on teams to meet your customer service goals.

I Landed the Interview... Now What? (Half day)

Whether you are graduating, looking to change jobs, or applying for a promotion, you will need to know what to expect during this critical portion of your job search. This workshop addresses differentiating between the types of interviews, anticipating pre-screenings, preparing for face-to-face interviews, negotiating salary, asking the right questions, participating in mock interviews, and much more. Participants will walk away with valuable, applicable knowledge on how to be best prepared to land their ideal job.

Now That's Funny! Making Your Work and Life More Fun (Half day)

If you believe laughter is the best medicine, you won't want to miss this workshop. You'll learn to use humor to improve your health, your relationships, and your job. Come prepared with your favorite humorous stories and quotes!

Speaking with Sparks: Speaking to Five or Five Hundred (One and a half days)

One of the most powerful skills to possess is the capability of giving an effective presentation. This will assist you in many areas of your life, whether leading to a job promotion, increasing respect among peers, improving self-confidence, or even delivering a compelling toast at a wedding. This workshop addresses overcoming speech anxiety, building the presentation, handling difficult audiences, adding humor, and much more! This training is a "can't miss" for anyone who desires to reduce their fear of public speaking!

It's About Time!

Time Management at Home

and at Work (Half day)

Using your time efficiently is so important throughout the day. During this training, participants will discuss some of the biggest time-wasters and how to avoid them. They will walk away with tools to keep themselves on track and secrets to gaining not just minutes, but possibly even hours throughout the week.